FAQ
Orders, Shipping & Returns
Orders are processed within 1-2 business days from our headquarters in Chicago, IL, and typically arrive within 3-5 business days in the United States. International shipping times may vary.
We charge a flat-fee shipping and handling fee of $10 USD for orders within the continental USA. For shipping to US territories, APO/FPO, Alaska, Hawaii, and Puerto Rico, as well as outlying islands, additional fees may apply. International shipping is available, and customers are responsible for any applicable VAT or customs duties/taxes.
Yes, we do ship internationally. Please note that international orders are subject to additional fees, and customers are responsible for any applicable VAT or customs duties/taxes.
If your order is delayed or hasn’t arrived within the expected timeframe, please contact us via our Contact Page with your order number for assistance.
We periodically offer shipping promotions to customers in the continental United States, including free shipping to the contiguous 48 states. Check our website for current promotions at checkout.
You can return unopened items within 30 days of purchase for a refund, subject to shipping and handling costs, and a 10% restocking fee. Items must be in their original packaging.
To initiate a return, contact us via our Contact Page with your order number and reason for the return. Follow the instructions provided to ship your items back to our address in Chicago, IL.
Customers are responsible for return shipping costs unless an arrangement has been made prior to the return due to an error on our part.
Opened products, demo products, products received more than 30 days from purchase, and items sold as final sale, noted upon purchase, cannot be returned for a refund. Products purchased from retail partners or other websites should be returned to the original place of purchase.
Once your return is received and processed, a refund will be issued within 1-2 business days, and it should appear in your account within 5-7 business days.
Product Questions
At Vieve's Leaves, our 2-Step Anti-Aging Routine simplifies skincare. Featuring the Restorative Serum and Rejuvenating Facial Fusion Moisturizer, we make long-term, sustainable skincare easy. Our unique E-CANN blend combines hemp, aloe, and fruit stem cells, and nature-derived products for gentle, effective care.
Our E-CANN blend combines cannabinoids with Vitamin E to enhance skin absorption, leveraging the antioxidant and anti-inflammatory properties of hemp. This supports skin cell regeneration, targets fine lines, and promotes a clearer, more rejuvenated complexion.
Absolutely. Each of our products is designed with sensitivity in mind, leveraging the soothing powers of ingredients like aloe and chamomile to ensure they are gentle on all skin types, especially sensitive skin.
Yes, our products are specially formulated to be gentle and non pore-clogging, making them suitable for acne-prone skin. Ingredients like green tea and chamomile offer anti-inflammatory and antimicrobial benefits, targeting acne effectively.
Yes, our formulations are designed to soothe and reduce skin redness and irritation, thanks to our calming blend of hemp, aloe, chamomile, and the anti-inflammatory properties of our E-CANN formula.
Yes, our soothing formulations with aloe and chamomile are gentle on sensitive and Rosacea-prone skin. However, we always recommend consulting with a healthcare professional before introducing new products into your skincare routine if you have specific concerns or conditions like Rosacea.
Yes, our E-CANN blend, rich in antioxidants, targets dark spots by promoting cell turnover and hydration, leading to an even skin tone and enhanced luminosity.
Yes, our products are formulated with anti-aging in mind, featuring ingredients like peptides, hyaluronic acid, and fruit stem cells to reduce the appearance of fine lines and wrinkles and improve skin elasticity.
For optimal results, incorporate the Restorative Serum and Rejuvenating Facial Fusion Moisturizer into your daily skincare routine, applying them both in the morning and evening. Regular use unlocks the full potential of these nutrient-rich products, leading to radiant, healthy-looking skin.
Results can be seen quickly, with hydration levels increasing by 70% in just 8 hours of using our products. For other benefits like improved skin tone and reduced appearance of fine lines, users typically notice changes within a few weeks.
Our products are designed for rapid absorption, leaving your skin feeling refreshed and hydrated without any sticky residue, making them perfect for immediate follow-up with your skincare or makeup routine.
Absolutely. Our products are water-based and non pore-clogging, providing deep hydration without leaving a greasy residue. They're designed to be suitable for all skin types, ensuring comfort and a radiant finish.
Our products are formulated to be effective for all skin types. For specific concerns, we recommend reviewing the product descriptions on our website or contacting our customer care team for personalized advice.
Our products are gentle enough to be used on the face, including the delicate area around the eyes. However, we always recommend proceeding with caution and avoiding direct contact with the eyes.
Absolutely. Our products are designed to be versatile and can seamlessly integrate into your existing skincare regimen, enhancing the benefits of your routine.
Absolutely. Our skincare is designed for all genders and is effective on all skin types, including men's skin.
To preserve the integrity of the ingredients, store your products in a cool, dry place away from direct sunlight.
Our products are free from synthetic fragrances, colors, parabens, silicones, sulfates, and phthalates. We believe in keeping our skincare as natural and beneficial for your skin as possible.
Yes, we are proudly cruelty-free and never test our products on animals. Our commitment to ethical practices reflects in every product we create.
We're committed to ingredient integrity, ensuring all our ingredients are responsibly sourced, cruelty-free, and vegan. We prioritize the health of our planet and our customers in every choice we make.
All our products are proudly formulated and manufactured in the USA, adhering to the highest standards of quality and safety.