FAQs
Orders, Shipping & Returns
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How long does it take to process and ship my order?
Orders are processed within 1-2 business days from our headquarters in Chicago, IL, and typically arrive within 3-5 business days in the United States. International shipping times may vary.
How much is the shipping fee for my order?
We charge a flat-fee shipping and handling fee of $10 USD for orders within the continental USA. For shipping to US territories, APO/FPO, Alaska, Hawaii, and Puerto Rico, as well as outlying islands, additional fees may apply. International shipping is available, and customers are responsible for any applicable VAT or customs duties/taxes.
Do you ship internationally?
Yes, we do ship internationally. Please note that international orders are subject to additional fees, and customers are responsible for any applicable VAT or customs duties/taxes.
What should I do if my order is delayed or hasn't arrived?
If your order is delayed or hasn’t arrived within the expected timeframe, please contact us via our Contact Page with your order number for assistance.
Are there any shipping promotions available?
We periodically offer shipping promotions to customers in the continental United States, including free shipping to the contiguous 48 states. Check our website for current promotions at checkout.
What is your return policy?
You can return unopened items within 30 days of purchase for a refund, subject to shipping and handling costs, and a 10% restocking fee. Items must be in their original packaging.
How do I initiate a return?
To initiate a return, contact us via our Contact Page with your order number and reason for the return. Follow the instructions provided to ship your items back to our address in Chicago, IL.
Who covers the return shipping costs?
Customers are responsible for return shipping costs unless an arrangement has been made prior to the return due to an error on our part.
What items are ineligible for return or refund?
Opened products, demo products, products received more than 30 days from purchase, and items sold as final sale, noted upon purchase, cannot be returned for a refund. Products purchased from retail partners or other websites should be returned to the original place of purchase.
How long does it take to process a refund?
Once your return is received and processed, a refund will be issued within 1-2 business days, and it should appear in your account within 5-7 business days.
Product Questions
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What makes Vieve's Leaves different from other skincare brands?
At Vieve's Leaves, our 2-Step Anti-Aging Routine simplifies skincare. Featuring the Restorative Serum and Rejuvenating Facial Fusion Moisturizer, we make long-term, sustainable skincare easy. Our unique E-CANN blend combines hemp, aloe, and fruit stem cells, and nature-derived products for gentle, effective care.
How does Vieve's Leaves proprietary E-CANN blend work?
Our E-CANN blend combines cannabinoids with Vitamin E to enhance skin absorption, leveraging the antioxidant and anti-inflammatory properties of hemp. This supports skin cell regeneration, targets fine lines, and promotes a clearer, more rejuvenated complexion.
Can I use Vieve's Leaves products if I have acne-prone skin?
Yes, our products are specially formulated to be gentle and non pore-clogging, making them suitable for acne-prone skin. Ingredients like green tea and chamomile offer anti-inflammatory and antimicrobial benefits, targeting acne effectively.
Can Vieve's Leaves products help with redness and irritation?
Yes, our formulations are designed to soothe and reduce skin redness and irritation, thanks to our calming blend of hemp, aloe, chamomile, and the anti-inflammatory properties of our E-CANN formula.
Are Vieve's Leaves products suitable for Rosacea-prone skin?
Yes, our soothing formulations with aloe and chamomile are gentle on sensitive and Rosacea-prone skin. However, we always recommend consulting with a healthcare professional before introducing new products into your skincare routine if you have specific concerns or conditions like Rosacea.
Can Vieve's Leaves products help reduce the appearance of dark spots?
Yes, our E-CANN blend, rich in antioxidants, targets dark spots by promoting cell turnover and hydration, leading to an even skin tone and enhanced luminosity.
Do Vieve's Leaves products help with anti-aging?
Yes, our products are formulated with anti-aging in mind, featuring ingredients like peptides, hyaluronic acid, and fruit stem cells to reduce the appearance of fine lines and wrinkles and improve skin elasticity.
How often should I use the Restorative Serum and Rejuvenating Facial Fusion Moisturizer?
For optimal results, incorporate the Restorative Serum and Rejuvenating Facial Fusion Moisturizer into your daily skincare routine, applying them both in the morning and evening. Regular use unlocks the full potential of these nutrient-rich products, leading to radiant, healthy-looking skin.
How long does it take to see results from using Vieve's Leaves?
Results can be seen quickly, with hydration levels increasing by 70% in just 8 hours of using our products. For other benefits like improved skin tone and reduced appearance of fine lines, users typically notice changes within a few weeks.
How quickly do Vieve's Leaves products absorb into the skin?
Our products are designed for rapid absorption, leaving your skin feeling refreshed and hydrated without any sticky residue, making them perfect for immediate follow-up with your skincare or makeup routine.
Are Vieve's Leaves products formulated to be light and non-greasy?
Absolutely. Our products are water-based and non pore-clogging, providing deep hydration without leaving a greasy residue. They're designed to be suitable for all skin types, ensuring comfort and a radiant finish.
How do I know which Vieve's Leaves products are right for my skin type?
Our products are formulated to be effective for all skin types. For specific concerns, we recommend reviewing the product descriptions on our website or contacting our customer care team for personalized advice.
Can I use Vieve's Leaves products around my eyes?
Our products are gentle enough to be used on the face, including the delicate area around the eyes. However, we always recommend proceeding with caution and avoiding direct contact with the eyes.
Can Vieve's Leaves products be used with other skincare products?
Absolutely. Our products are designed to be versatile and can seamlessly integrate into your existing skincare regimen, enhancing the benefits of your routine.
Can men use Vieve's Leaves skincare products as well?
Absolutely. Our skincare is designed for all genders and is effective on all skin types, including men's skin.
How should I store my Vieve's Leaves skincare products?
To preserve the integrity of the ingredients, store your products in a cool, dry place away from direct sunlight.
Do Vieve's Leaves products contain any synthetic fragrances or colors?
Our products are free from synthetic fragrances, colors, parabens, silicones, sulfates, and phthalates. We believe in keeping our skincare as natural and beneficial for your skin as possible.
Is Vieve's Leaves cruelty-free?
Yes, we are proudly cruelty-free and never test our products on animals. Our commitment to ethical practices reflects in every product we create.
Are the ingredients in Vieve's Leaves products ethically sourced?
We're committed to ingredient integrity, ensuring all our ingredients are responsibly sourced, cruelty-free, and vegan. We prioritize the health of our planet and our customers in every choice we make.
Where are Vieve's Leaves products manufactured?
All our products are proudly formulated and manufactured in the USA, adhering to the highest standards of quality and safety.