Shipping & Returns
All of Vieve’s Leaves products are shipped with care from our headquarters in Chicago, IL, USA. Orders are processed in the order they are received and usually within 1-2 business days. Vieve’s Leaves charges a fair, flat-fee shipping and handling fee of $10USD per order to orders shipping within the continental United States. Your order will be shipped with the most reliable, economical means available at the time of shipping. Orders throughout the United States are usually received within 3-5 business days. International orders are subject to additional fees and customers are responsible for any VAT or customs duties/taxes where applicable.
Vieve’s Leaves will offer shipping promotions periodically to customers in the continental United States. Including free shipping within the contiguous 48 states. There may be an additional fee for shipping to US territories, APO/FPO, AK, HI, Puerto Rico, outlying islands, and international destinations. Shipping promotions may or may not be mutually exclusive of other promotions current at the time. Please see details at checkout.
Customers who wish to return their items are responsible for return shipping to Vieve’s Leaves unless other arrangements are made prior to return. Please see our Return Policy for more information and how to initiate a return to Vieve’s Leaves for a refund or exchange.
Returns & Refunds
We want you to be completely happy with your order. If you are not satisfied with your items for any reason, you can return them within 30 days of your purchase for a refund.
Authorized returns are eligible for a refund minus the cost of shipping and handling and are subject to a 10% restocking fee. Only items that are unopened and in their original packaging will be accepted. Customers are responsible for all return postage using a reputable shipper such as USPS, FedEx, or UPS.
How To Make A Return
Contact us via our Contact Page to initialize your return with reason. Please reference your order number. Package your items using a similar method as your order arrived in and address your return to:Vieve’s Leaves
ATTN: Customer Care
744 Wells Street
Chicago, IL 60654
Once accepted and processed, a refund will be processed for the full amount eligible within 1-2 business days and appear in your account within 5-7 business days.
Products purchased from retail partners or other websites should be returned to the original place of purchase. Demo products, opened products, products received more than 30 days from purchase, and products sold as final sale, noted upon purchase, will not be processed for a refund and discarded.
Vieve’s Leaves, LLC reserves the right to change this policy without notice to its customers. Returns and exchanges will be processed according to the policy in place at the time of receipt.